Please note you must have a receipt that includes date of purchase to get a pre-paid mailing label and your brush must be within its warranty period.
The warranty does not cover cosmetic damage such as scratches, or damage caused by: Normal wear and tear Accident, misuse, dirt or water The product being tampered with Improper use Repairs carried out by agents not authorized by Oral-B/Braun Failure to take proper care of the product, including recharging The product being altered or used for commercial purposes *The Service Center will send you a like-for-like technical replacement, or if this is not possible a device of a higher specification. comto find details of your closest Braun/Oral-B Authorized Service Center. The tracking number will enable you to track the progress of your request. The Service Center may not be able to supply a toothbrush of the same color.